Return Policy

Refund, Return & Replacement Policy

At BiE, every product is crafted with intention, care, and high standards. We’re committed to ensuring that you receive your order in perfect condition. However, in the unlikely event that something goes wrong, we’re here to help—within a fair and transparent framework that protects both our customers and the integrity of our products.

Final Sale Policy

All products purchased from BiE are considered final sale and are non-returnable and non-refundable, except in cases where an item arrives damaged, defective, or incorrect. We do not offer returns, exchanges, or refunds for reasons such as a change of mind, personal dislike of texture, fragrance, or individual product response. These are natural and subjective variations in skincare, and we encourage you to reach out to our team for guidance before purchase, if unsure.

Damage or Quality-Related Issues

If your order arrives damaged, defective, or if you've received the wrong item, please notify us within 24 hours of delivery. You can email us at support@beautybybie.com or message us on WhatsApp at +91 70210 65872 (Monday to Friday, 10 AM to 6 PM IST). Please include your order number along with a mandatory unboxing video of the item's condition.

Each concern is reviewed on a case-by-case basis, and we will do our best to offer a resolution that is fair and timely. If a refund is approved, it will be issued to the original source of payment for prepaid orders. In the case of Cash on Delivery (COD) orders, we will require your bank account details to process the refund via bank transfer. Please note, shipping charges are non-refundable.

Minor Damages & Leakage

In cases where a product is received with minor leakage or superficial damage that does not affect its performance or efficacy, BiE may, at its sole discretion, issue a partial refund or a discount coupon as a gesture of goodwill. Please note that an unboxing video is mandatory to assess and validate such claims. Refunds, if approved, will be processed to the original payment method for prepaid orders, or via bank transfer for COD orders, upon submission of valid account details.

Conditions for Replacements

Replacements, if approved, will only be issued under the following conditions:

  • The product is unused, unopened, and returned in original packaging with all tags and accessories intact.

  • The serial number and/or batch code on the packaging has not been tampered with.

  • The request meets the applicable reporting timeline (24 hours for damage, 7 days for quality issues).

  • All returns and replacements are subject to inspection and approval by our quality team.

BiE reserves the sole right to approve or deny a return or replacement request based on the nature of the issue and evidence provided.

Order Cancellations

Orders may be cancelled within 1 hour of order placement, provided they haven’t been dispatched. Prepaid cancellations made within this timeframe will be refunded to your original payment method within 24–48 business hours. Orders cancelled after dispatch will not be eligible for a refund.

BiE reserves the right to decline transactions or delay refunds for up to 3–6 months in cases where a user has a history of suspicious activity, such as repeated cancellations of bulk or high-volume orders.

Please note: Gift cards, free samples, and promotional offers are not eligible for cancellation or refund.

Non-Returnable Items

To maintain the safety and hygiene of our clean beauty products, we do not accept returns for:

  • Used or opened products

  • Items returned  without original packaging or invoice

  • Free gifts or trial samples

  • Products with damaged or missing serial codes

  • Orders reported beyond the return window

  • Damage caused due to improper use or storage, post-delivery

Third-Party Disclaimer

BiE is not liable for any damages, delays, or disputes arising from the use of third-party services, including shipping partners, payment gateways, or external resellers. We encourage all customers to purchase BiE products exclusively through our official website or authorised retailers.

Need Help?

We’re here for you. If you need assistance with your order or have a question about our policy, feel free to reach out to us at:

📧 support@beautybybie.com or
📱 +91 70210 65872 / +91 7021303849 (Mon–Fri, 10 AM to 6 PM IST)

Shipping & Delivery

At BiE, we do our best to ensure your order reaches you quickly, safely, and in perfect condition. Once your order is placed, our team carefully packs it and hands it over to our trusted delivery partners.

Standard Shipping Timelines:

  • Orders are typically processed and dispatched within 1–2 business days.

  • Delivery within metro cities usually takes 2–4 business days from dispatch.

  • Delivery to non-metro or remote areas may take 5–7 business days, depending on the location and courier availability.

  • You will receive tracking details via email, whatsapp, or SMS as soon as your order is shipped.

Shipping Partners:

We work with reliable national courier services to ensure your products are delivered with care. In case of any delay or exception, our team will proactively reach out to you.

Service Limitations:

In rare cases where your pincode becomes temporarily unserviceable due to factors beyond our control—such as extreme weather conditions, public holidays, courier strikes, or logistical disruptions—your delivery may be delayed. We appreciate your patience during such times and assure you that your order will be fulfilled at the earliest opportunity.

Additional Notes:

  • Delivery timelines are estimated and may vary slightly during peak periods (sales, festivals, etc.).

  • Please ensure your shipping details are accurate at checkout. We cannot take responsibility for delayed or failed deliveries due to incorrect addresses or contact information.