Shipping policy

SHIPPING AND DELIVERY POLICY

What is the Delivery Process?
After the order is placed by the Customer/User on the BIE Platform and the
order is generated, the order is then processed, and the products are inspected
thoroughly to ensure they are in a perfect condition through a robust quality
check mechanism at the warehouse.

Once the quality check has been completed, they are packed and handed over to
BIE’s trusted delivery partner.
The Items are packed carefully and securely in good quality packaging material
in order to prevent any damage to the BIE Products.

The delivery partners shall then attempt to deliver the package to you at the
earliest possibility. In case, they are unable to reach your provided address or at
a suitable time, they will contact you to resolve the issue.

The Territorial Map?
BIE currently ships across India only

We like keeping you updated!
Once the Order has been dispatched, the Customer/User will receive an email or
an SMS on the registered mobile number with the details of the tracking number
and the courier company that is processing the order.

The BIE Platform shall make best attempts to update the order status on the
platforms in the orders page as well as communicate the same over email and
registered mobile number.

All domestic orders are processed within 2 business day. You can expect delivery of the order within 5-6 business day. For locations which are in the interiors or in difficult coverage area, this may take between 7-10 working days.
Please be advised that shipments are not sent out on Saturdays, Sundays or any public holidays. We do not guarantee arrival dates or times and it is dependent on the courier partner and location.

However, in the recent times of the pandemic, the delivery may take slightly
longer due to unpredicted government regulations and hinderances the are
presently ongoing. BIE shall make best efforts to be you updated o the same if
there is a change in the committed date of delivery.

If the Products have been ordered in BIE’s Sale events the deliver might take
longer than usual. BIE shall make best efforts to be you updated o the same if
there is a change in the committed date of delivery.

Shipping Costs
BIE shipping charges are Free above purchase value of INR 899/- else INR 99/- is applicable.